Shipping & Delivery Policy

Last updated: 03/06/2026

This policy explains shipping methods, costs, and delivery timelines for orders placed on https://eshop.enjoy-crete.com with Enjoy-Crete (Samara Panagiota).

1) Shipping destinations

We ship to Greece. If your destination is not available at checkout, contact us at [email protected].

2) Processing time

Orders are typically processed within 1 business day(s) after payment confirmation. Processing time may be longer during peak periods or if we need to verify order details.

3) Delivery time estimates

Delivery times are estimates and can vary due to courier delays, remote areas, weather conditions, or force majeure.

4) Shipping costs

Shipping costs are calculated at checkout based on destination, weight/size, and courier options. Any free-shipping thresholds (if applicable) will be displayed at checkout.

5) Tracking

If tracking is available for your shipping method, we will provide a tracking number after dispatch (via email and/or inside your account area).

6) Delivery address & failed deliveries

You are responsible for providing an accurate delivery address and contact details. If a delivery fails due to incorrect information, refusal, or unavailability, the courier may return the parcel to us. In such cases, re-shipping costs may apply.

7) Partial shipments

If your order contains multiple items, we may ship them together or separately depending on availability. You will not be charged extra shipping fees for a split shipment unless agreed with you in advance.

8) Damaged parcels

If your parcel arrives visibly damaged, please take photos before opening and contact us as soon as possible (preferably within 48 hours) at [email protected].

9) Ownership & risk

Ownership of the goods transfers to you upon full payment. Risk of loss transfers upon delivery to the address provided, subject to applicable consumer protection law.

10) Contact

For shipping questions, contact us at [email protected].